Rocky Top Awarded Customer First Award for Excellence from Fiat Chrysler Automobiles

What do you look for in a car dealership? Like most car buyers, you probably prioritize a dealership with superb customer service and knowledgeable sales staff. But how do you tell a first-rate dealership apart from a mediocre one? This is the question the Fiat Chrysler Automobiles set out to answer with the introduction of the Customer First Award for Excellence. All a prospective car buyer has to do is to look for the Customer First logo. If you live in Kodak, TN, a Customer First Award-winning dealership is right in your backyard, offering car buyers in Tennessee with first-rate customer service.

Rocky Top Chrysler Dodge Jeep Ram was recently announced a winner of the Customer First Award for Excellence and we are eager to show you the service that won us national recognition!

2017 Heralds a New Era in Forward-Thinking Customer Service

In 2016, 124 participating dealerships obtained Customer First Award for Excellence certification, and since then the initiative has grown by leaps and bounds. Already in 2017, the FCA US has awarded 387 Chrysler, Jeep, Dodge, Ram and FIAT dealerships across the country with the elite status in recognition for their unwavering commitment to deliver the highest level of customer service and sales experience.

The Promise of the Customer First Award for Excellence

Not only does the Customer First Award for Excellence recognize customer service, dealers are rewarded for maintaining high standard for facility conditions, employee training and meeting customer-focused service and sales objectives.

The coveted certification is bestowed upon dealerships that adhere to five strict pillars: facility certification, performance measures, training certification, employee surveys and process validation. Each of the 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships in the US are encouraged to pursue the esteemed certification each year.

Looking for new cars for sale in Tennessee? Come in to our award-winning dealership in Tennessee and experience the best in customer service. Not only do we offer great new cars, we’ve got a well-stocked inventory of used and pre-owned vehicles that are ready for you to test drive. No matter what you buy, you’ll be pleased by our no-stress financing process and can rest assured you can always come back whenever your vehicle needs service or repairs.

Categories: Service, News
; ;